Michael Mah is director of the Benchmarking Practice, an author with the Cutter Consortium, and managing partner of QSM Associates, Inc., specializing in software measurement and project estimation. Michael has written extensively and consulted with the world's leading software organizations while collecting data on thousands of projects worldwide. Michael's book-in-progress, Optimal Friction, examines the dynamics of teams under time pressure and its role in contributing to success and failure. He lives in the mountains of western Massachusetts with his two young children. Michael can be reached at www.qsma.com
